Introduction
As a regulated institution, DolarApp has to comply with several important restrictions guided by international sanctions, anti–money laundering (AML) frameworks, and risk-based policies aligned with industry standards and legal obligations. This is in order to ensure compliance and protect our users' money. In particular, DolarApp must comply with:
FATF (Financial Action Task Force) recommendations and high-risk jurisdiction lists
OFAC (Office of Foreign Assets Control) sanctions
EU and United Nations sanctions
Local regulatory expectations in Mexico, Argentina, Brazil, Colombia and Gibraltar where DolarApp operates
Which countries are restricted and why?
There are two categories of restrictions:
1. Explicitly prohibited countries
Afghanistan
Cuba
China
Eritrea
Ethiopia
Iraq
Libya
Mali
Russian Federation
Somalia
Sudan
Ukraine
Belarus
Democratic Republic of Korea (North Korea)
Iran
Myanmar
Central African Republic
Syria
If you are based in one of these countries, you will not be able to open, login or maintain a DolarApp account. If you are traveling to one of these countries, DolarApp services won't be available in that location, however once you are back to a supported country, you will be able to access your account normally.
2. High risk countries
Algeria
Angola
Bolivia
Bulgaria
Cameroon
Côte d'Ivoire
Democratic Republic of the Congo
Haiti
Kenya
Lao PDR
Lebanon
Monaco
Namibia
Nepal
South Sudan
Venezuela
Vietnam
Virgin Islands (UK)
Yemen
If you are resident in or located within any of the countries listed as high-risk, you are not eligible to open or maintain a DolarApp account.
If you are temporarily traveling to one of these countries, DolarApp services may remain accessible for a limited duration of up to 4 weeks. During this period, your account will be subject to enhanced transaction monitoring and compliance review.
If your presence in a restricted country extends beyond 4 weeks, DolarApp will issue an information and verification request in accordance with applicable regulatory requirements. Failure to provide the requested information within the specified timeframe may result in the suspension or closure of your account.
Frequently Asked Questions (FAQs)
Are these restrictions permanent?
Not necessarily. DolarApp reviews restricted country lists periodically (at least annually) based on updated FATF, OFAC, and regulatory developments. If a country demonstrates significant improvement in governance, transparency, and cooperation, restrictions may be re-evaluated.