If you are waiting for a refund for a purchase made with your DolarCard, here is how the process works:
1. Refund Timelines
The merchant or entity will specify the timeframe for the refund to be processed on the refund or cancellation receipt.
Estimated time: Typically, the timeframe ranges from 15 to 30 days.
2. Process in DolarApp
Once the merchant processes the refund, the funds will be transferred to DolarApp.
As soon as we receive the money, we will credit it to your account immediately.
Note: It is important to wait for the merchant to complete the refund process before we can credit it to your account.
3. International Purchases
If the purchase was international, in addition to the original amount, we will also refund the applicable taxes.
Do you have any questions?
If you need more information about refunds, contact us via:
In-app chat: Available 24/7.
Email: Write to help@dolarapp.com.
At DolarApp, we ensure that you receive your refunds quickly and transparently! 💚