1. Transaction claim
When you make a transaction with your DolarCard, the merchant has 30 business days to claim the amount.
If the merchant does not claim the transaction within this period, our system will automatically process the refund after this time.
2. Review of high-value transactions
High-value transactions are subject to additional review by our team to prevent fraud and verify that the merchant has not claimed the transaction.
If the transaction is not claimed by the merchant, the refund will be applied, but it may take up to 30 business days for the amount to be reflected in your account.
Do you have questions?
If you need help or have any questions about refunds, contact us through:
In-app chat: Available 24/7.
Email: Write to us at help@dolarapp.com.
We’re here to ensure that your experience with DolarApp is always safe and transparent! 💚