If you made a transfer to your DolarApp account and it’s not reflected yet, it’s important to consider that the issuing entities have their own processing times and transfer types 🇦🇷. Here’s what you can do in these cases.
Steps to Follow
Check the sending timeline with the issuing entity:
Contact your bank or digital wallet to confirm the processing times for the transfer.
Gather the necessary information:
Once the timeframe indicated by the issuing entity has passed, make sure you have:
The transaction receipt.
The Coelsa ID, a key identifier to track your transfer.
Share the information with us:
Send the receipt and the Coelsa ID through our support channel. This will allow us to assist you in tracking and resolving the issue.
How to Contact Us?
If you need further assistance, we’re here to help:
In-app Chat: Available from the Profile section.
Email: Write to us at help@dolarapp.com.
At DolarApp, we make sure your transfers arrive safely and without complications! 🚀