Important Note:
To add your U.S. account to DolarApp on Citibank, please complete the process from the website on a computer. The mobile app might present errors.
Steps to Transfer Your Balance from Citibank to DolarApp
Log into your Citibank account
Remember to log in from the website, not the mobile app, to ensure we avoid any functionality issues.Add the receiving account
Go to the "Payments & Transfers" section and select "Your External Accounts."
Select "Add it here" for the option "Don't see your external account?"
Click on the "Link Account Manually" button.
Obtain the banking details from DolarApp
Open the DolarApp app.
In the bottom menu, select the "Receive" tab, then the "Dollars" option.
If you haven’t done it yet, complete the U.S. account verification.
Remember that it’s a checking account (Checking).
If you're doing a Wire transfer, always select "Domestic Wire" in your bank.
Complete the banking details in Citibank
Enter the account details provided by DolarApp in Citibank.
Verify that all the details are correct.
Click "Confirm."
Processing Time:
ACH transfers can take 3 to 6 business days.
Wire transfers are typically completed within 48 business hours.
Questions or Issues?
If you need help, contact our support team via:
📩 The chat available in the app.
✉️ Email: help@dolarapp.com