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What to do in case of theft or loss of my DolarCard?

Recommendations in case your card has been lost or stolen.

Updated over 4 months ago

How to Cancel Your Card in the App

You can cancel your card directly from the app in just four steps:

  1. Go to the "Cards" section:

    • Open the app and go to the "Cards" section.

  2. Select the card:

    • Choose the card you want to cancel.

  3. Configure the card:

    • Click on the settings icon (⚙️) located in the top right corner of your screen.

  4. Delete the card:

    • Select the "Delete card" option and confirm the action.


Request a New Card

Once you've canceled your lost or stolen card:

  1. Go back to the "Cards" section in the app.

  2. Request a new physical or virtual card based on your preference. 🙌


Guaranteed Security

At DolarApp, we prioritize your security and the protection of your transactions. If you need help or have questions about this process:

  • In-app chat: Contact us directly from the support section.

  • Email: Write to us at help@dolarapp.com.


We’re here to assist you at all times! 💚

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