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If my card does not pass or is rejected, what should I do?
If my card does not pass or is rejected, what should I do?
Updated over a week ago

1. Contact customer support

Access the support chat within the app.

Our team will review the cause of the rejection and provide a quick solution so you can complete your payment.

Possible causes of rejection

Some common reasons may include:

  • Insufficient funds in your account.

  • Errors in the information entered when making the payment.

  • Restrictions from the merchant or the payment issuer.

Our team will provide you with all the necessary information to resolve the issue.

Do you have more questions?

If you need further assistance, you can also reach out to us via:

We are here to ensure that your experience with DolarApp is always smooth and satisfactory! 💚

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