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If my card does not pass or is rejected, what should I do?

Updated over 2 weeks ago

Common reasons for rejected payments:

If your card payment is being rejected, make sure you verify the following:

  • Have enough funds in your account

  • Check that you are entering the correct card details

  • Check that your card is not frozen

  • The merchant accepts credit cards

If you are paying with a physical card, you can also check that:

  • You are entering the correct PIN (you can check your PIN in the app)

  • If the card is new, you have already activated it

Contact customer support

If with the above tips you still aren't able to complete your payment, contact our support team within the app chat.

Our team will review the cause of the rejection and provide a quick solution so you can complete your payment. If you have any screenshot of the error you get please share with our team to help us diagnose the problem more effectively.

Do you have more questions?

If you need further assistance, you can also reach out to us via:

We are here to ensure that your experience with DolarApp is always smooth and satisfactory! 💚

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