If you’re having difficulties verifying your identity in DolarApp, follow these steps:
1. Check your connection and device settings
Make sure you have a stable internet connection.
Verify that the camera has permissions enabled in your device settings.
2. Check the quality of the photo
Your ID document must be clear and legible. Please note that only a photo of your physical ID is accepted in Colombia, Argentina and Mexico. In Brazil, we accept both physical and digital format of the ID document.
Find a place with good lighting and avoid reflections or glare in the photo.
Make sure the entire ID appears within the frame of the camera.
Do you have questions or still need help?
If you need assistance during the process, contact us through:
In-app chat: Available 24/7.
Email: Write to us at help@dolarapp.com.