Skip to main content
All CollectionsMy DolarApp accountCreate your account
I have trouble verifying my identity
I have trouble verifying my identity
Updated over a week ago

If you're having trouble verifying your identity on DolarApp, follow these steps to resolve the issue:

  1. Check your connection and settings

    • Make sure you have a stable internet connection.

    • Enable camera access in your device settings.

  2. Check the photo quality

    • Your ID must be clearly visible.

    • Ensure good lighting and avoid excessive glare or reflections.

  3. Still having issues?

    • If you’ve checked everything and are still facing difficulties, contact us so we can assist you:

    • In-app chat: Available 24/7.

Our team will be happy to assist you and ensure you complete your verification smoothly. 💚

We’re here to help! 🚀

Did this answer your question?