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I have trouble verifying my identity

Updated over a week ago

If you’re having difficulties verifying your identity in DolarApp, follow these steps:

1. Check your connection and device settings

  • Make sure you have a stable internet connection.

  • Verify that the camera has permissions enabled in your device settings.

2. Check the quality of the photo

  • Your ID document must be clear and legible.

  • Find a place with good lighting and avoid reflections or glare in the photo.

  • Make sure the entire ID appears within the frame of the camera.

Do you have questions or still need help?

If you need assistance during the process, contact us through:

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