How to Update Your Phone Number in DolarApp: Steps and Timelines
Updating your phone number in DolarApp is a straightforward process designed to ensure your account is secure and your identity is verified. Below, we provide a clear explanation of the steps involved, the processing timeline, and what to expect after submitting your request.
Steps to Update Your Phone Number
To update your phone number in the DolarApp, follow these steps:
Identity Verification: Take a selfie holding your identity document to ensure security and fraud prevention.
Written Confirmation: Write your new phone number legibly on a handwritten note. Capture a selfie holding this note.
Provide Additional Information: Include the following details:
Your currently registered phone number.
The new phone number you wish to register.
The country code for the new number.
Submit Your Request: Once you have gathered the above information and documents, submit them through the in-app chat or via email to help@dolarapp.com
Processing Time for Phone Number Updates
Once your request is submitted with all required documents and information, the update process typically follows these steps:
Your request is reviewed by the account verification team.
Processing times may vary: - In general, updates are processed within 24 business hours.- In some cases, it can take up to 48 business hours.
You will be notified when the update is complete.
Notifications and Completion
Once your phone number has been updated successfully, you will receive a confirmation message from our team.
After the confirmation, you can log in to your account using your new number.
Important Considerations
Changing your mobile number will log you out of your current session.
To access your account again, you will need to log in with the new registered number.
If you encounter any issues during the process or require additional support, do not hesitate to contact customer service for further assistance. We’re here to help! 💚