Updating your phone number in DolarApp is a straightforward process designed to ensure your account is secure and your identity is verified. Below, we provide a clear explanation of the steps involved, the processing timeline, and what to expect after submitting your request.
Steps to Update Your Phone Number
To update your phone number in the DolarApp, follow these steps:
Identity Verification: Take a selfie holding your identity document to ensure security and fraud prevention.
Written Confirmation: Write your new phone number legibly on a handwritten note. Capture a selfie holding this note.
Provide Additional Information: Include the following details:
Your currently registered phone number.
The new phone number you wish to register.
The country code for the new number.
Submit Your Request: Once you have gathered the above information and documents, submit them through the in-app chat or via email to help@dolarapp.com - Make sure that the handwritten note, selfies, and any additional information are clear and legible to avoid processing delays.
Processing Time for Phone Number Updates
Once your request is submitted with all required documents and information, the update process typically follows these steps:
Your request is reviewed by the account verification team.
Processing times may vary: Updates can take up to 48 business hours.
You will be notified when the update is complete.
Notifications and Completion
Once your phone number has been updated successfully, you will receive a confirmation message from our team.
After the confirmation, you can log in to your account using your new number. To log in, open the DolarApp login screen, select 'Not you?', input your new phone number, and enter the verification code you receive to access your account.
Important Considerations
Changing your mobile number will log you out of your current session.
To access your account again, you will need to log in with the new registered number.
If you encounter any issues during the process or require additional support, do not hesitate to contact customer service for further assistance. We’re here to help! 💚
Troubleshooting Common Issues
Why Am I Still Seeing Prompts Linked to My Old Number?
Log out of your account.
Open the DolarApp login screen and select 'Not you?' to manually update your phone number.
Why Am I Missing Verification Messages?
Ensure you’re using your updated phone number for login attempts, as using the old number may block verification messages on your new device.
Recovering Your Account Without Access to the Registered Number
If you no longer have access to your registered phone number due to loss or theft:
Prepare a selfie holding your identity document.
Take a clear photo of the front and back of your identity document.
Send these along with your email of request to help@dolarapp.com. Once the verification process is completed, instructions for account recovery will be provided via email.