I’m receiving an alert saying that the recipient of the transaction may be involved in fraud. Am I being scammed?
We understand that seeing an alert like this when trying to make a PIX transfer can be concerning. We want to reassure you and explain what this message means.
This alert is not an error. It appears because Central Bank regulations require all financial institutions to warn or block transactions when the recipient’s CPF, CNPJ, or account has been marked as possibly involved in suspicious or fraudulent activity.
When the system detects that the beneficiary has this type of flag, the app displays the warning so that you can decide whether or not to proceed with the transfer.
Our goal is to ensure greater security in your transactions and to protect our customers against possible scams.
➡️ If you know and trust the recipient, you can complete the PIX transfer normally.
➡️ If you have doubts, we recommend not proceeding and verifying the information with the recipient before sending the payment.
Why is my account linked to a fraud flag, and why does this appear to people trying to pay me?
All financial institutions are required to inform their users when an account, CPF, or CNPJ that receives a PIX has fraud suspicion flags registered in the Central Bank (BACEN) system.
This flag may have been applied by any institution participating in the PIX system, not only by DolarApp.
If you believe that the flag was applied incorrectly, it’s important to contact the institution that registered it (if you know which one) or the Central Bank, which can guide you on the next steps.
My account was flagged through a “PIX infraction” on DolarApp. How can I remove this flag?
According to Central Bank rules, a fraud suspicion flag may be applied whenever there are concrete indications of misuse or irregular activity involving an account or a PIX key.
When a transaction occurs and the behavior differs from the expected pattern, the system may display a security alert.
In that case, the payer can decide whether to continue or cancel the transfer. This alert is only a security measure — it does not mean that your account has been blocked or that confirmed fraud has occurred.
PIX participant institutions have access to infraction notifications linked to CPFs, CNPJs, or PIX keys, including the number of active and pending reports. They can view information from the last 60 months and use this data to authorize, reject, hold, or block transactions according to their internal fraud prevention policies.