Pix Withdrawal and Pix Exchange are options that allow you to withdraw cash from places that offer this possibility, such as stores and ATMs. The establishment provides a QR Code that must be scanned in order to make a Pix to the location's account.
Pix Withdrawal
When the money corresponds to the value of the Pix made.
Pix Exchange
When the money corresponds to the difference between the value of the Pix and the purchase made.
Limits
The limits are R$3,000.00 during the day and R$1,000.00 at night. Individuals are allowed to make up to 8 free withdrawals per month.
How to make a Pix Withdrawal?
Enter the “ Payment ” tab of the application
Select “Pay with QR Code” and scan the QR Code provided by the establishment
Enter the amount you want to withdraw and click on “Review withdrawal”
Review the transaction and click on “Withdraw”
How to make a Pix Exchange?
Enter the “ Payment ” tab of the application
Select “Pay with QR Code” and scan the QR Code provided by the establishment and click “Continue
Enter the amount you want as change and click on “Update”.
The next screen will show the amount of the purchase made and the change requested
Click on “Review payment” and check the transaction information
Select “Pay”
Support
If you have any questions or problems with Pix, please contact our support via the in-app chat or send an e-mail to help@dolarapp.com.
If your complaint is not resolved, you can file a complaint on the Central Bank of Brazil's website.