What is Pix?
Pix is an instant payment method in Brazil. In just a few seconds, amounts are transferred between accounts, with no time or day limit. It's safe, fast and can be used to make card payments, "boleto" payments, withdraw money and schedule transfers.
Using Pix, you don't need to know which bank the recipient has an account with, just their Pix Key. What's more, with Pix you can scan QR Codes, and both the sender and the recipient are notified when the transaction is complete.
Pix Key?
The Pix Key is a way of identifying your bank account or digital wallet chosen by the user. You can create up to 5 different keys for individual accounts and 20 for corporate accounts.
The allowed keys are:
CPF/CNPJ
Cell phone number
E-mail
Random key (sequence of numbers and letters generated by the Brazilian Central Bank)
To find out more about creating a Pix Key, click here.
How to make a Pix?
Click on the “Send” tab
Select “Brazil-Pix”
Enter the recipient's Pix Key or payment link
Enter the amount to be transferred
Choose the wallet from which the amount will be transferred and click on “Continue”
Review the transfer details and click on “Send”
If you choose to make a Pix to a bank account, the process goes like this:
Click on the “Send” tab
Select “Brazil- Pix”
Select “Enter bank account number instead”
Enter the recipient's bank account details and select the account type between Current Account and Savings Account
Click on “Continue” and enter the amount to be transferred
Choose the wallet that will be used for the transfer and click “Continue”
Review the transfer details and click on “Send”.
How to receive a Pix?
Click on the “Receive” tab
Select “Real”
Click on the Pix Key you want to share
Choose between the options to copy the key, share it or generate a QR Code
Share the information with the person who will make the Pix for you
Limits
To pay or transfer using Pix, there is no minimum limit. However, there are predefined maximum limits for security reasons:
Pix during the day: R$10,000.00
Pix at night: R$1,000.00
If you wish, you can change your Pix limits in the app. The increase depends on DolarApp's evaluation, but the reduction is immediate. To find out how, click here.
Pix Withdrawal and Pix Exchange
Pix Withdrawal and Pix Exchange are options that allow you to withdraw cash from places that offer this possibility, such as stores and ATMs. The establishment provides a QR Code that must be scanned in order to make a Pix to the location's account.
Pix Withdrawal
When the money corresponds to the value of the Pix made
Pix Exchange
When the money corresponds to the difference between the value of the Pix and the purchase made.
Limits
The limits are R$3,000.00 during the day and R$1,000.00 at night. Individuals can make up to 8 free withdrawals per month.
To find out more about how to use Pix Saque and Pix Troco, click here.
How to return a Pix?
To return a Pix, the following steps must be followed:
Locate the transaction on your statement and click on it
When you see the transaction details at the bottom of the page, click on “Return payment”.
If you wish, enter the reason for the return in the blank field
Enter the amount to be returned
Click on “Send return”
Remember: the option to return a Pix is only available for 90 days after receiving it.
Scheduling Transfers
Click on the “Send” tab
Select “Brazil-Pix”
Enter the recipient's Pix Key or payment link
Enter the amount to be transferred
Choose the wallet from which the amount will be transferred and click on “Continue”
Review the transfer details and edit the payment date
Choose a date up to 2 months ahead of the current date.
After reviewing the data, click on “Schedule payment”
Support
If you have any questions or problems with Pix, please contact our support via the in-app chat or send an e-mail to help@dolarapp.com.
If your complaint is not resolved, you can file a complaint on the Central Bank of Brazil's website.