Are you having trouble accessing your DolarApp account? Don't worry, we're here to help. Below, you'll find solutions to the most common issues related to accessing your account:
1. I'm not receiving the confirmation code on my phone, what can I do?
If you're waiting for a confirmation code and it doesn't seem to arrive, follow these steps:
Check your internet connection: Make sure your device has a stable connection.
Verify if you entered the correct number: A simple typo could be the problem.
Wait a few minutes: Sometimes, messages can have a slight delay.
Request another code via WhatsApp
Request another code: If the issue persists, try requesting a new code after a short period.
If after following these steps you still do not receive the code, please write to us at help@dolarapp.com with details of your situation.
2. I forgot my password, how can I reset it?
Resetting your password is simple, just follow these steps:
Go to the login screen: Select the “Forgot my password” option.
Follow the instructions: You will receive an SMS with a code to reset your password.
If you do not receive the reset email or have trouble changing your password, contact us at help@dolarapp.com for assistance.
3. My account is restricted, what should I do?
If your account has been restricted, here's how to proceed:
Check your email: Look for a message from our compliance team explaining the reason for the restriction and the next steps.
Follow the specific instructions: To resolve the situation, you may need to provide additional information or documentation.
Contact us: If you need more information or if you believe your account was mistakenly restricted, write to us at kyc@dolarapp.com detailing your case.
Need additional help?
If your access issue isn't resolved with the above solutions or if you have another query related to your account, feel free to directly contact us at help@dolarapp.com. Our team is ready to provide the support you need to ensure your DolarApp experience is smooth and satisfactory.
Remember, at DolarApp your security and satisfaction are our priority. We're here to assist with any issues you may encounter. Thank you for being part of our community!