Having trouble accessing your DolarApp account? Don’t worry, we’re here to help. Below, we show you how to solve the most common access issues:
1. I’m not receiving the confirmation code on my phone
If the confirmation code isn't coming through, follow these steps:
Check your internet connection: Make sure your device has a stable connection.
Verify your phone number: Ensure you’ve entered the correct number without any errors.
Wait a few minutes: Messages may be delayed briefly.
Request another code: If you don’t receive it, try requesting a new code after a few minutes.
Request the code via WhatsApp: Use this option from the app if available.
Is the problem still there?
Email us at help@dolarapp.com with details about your situation, and we’ll help you resolve it.
2. I forgot my password
Resetting your password is easy. Follow these steps:
Go to the login screen: Tap the “I don’t remember my password” option.
Follow the instructions: You’ll receive a code to your registered number to reset it.
Not receiving the message or having issues?
Contact us at help@dolarapp.com for assistance.
3. My account is restricted
If your account has been restricted, here’s what you need to do:
Check your email: Look for a message from our compliance team with details about the restriction.
Follow the instructions: You may need to provide additional information or documentation.
Contact us: If you need more information or believe the restriction was a mistake, email us at kyc@dolarapp.com with the details of your case.
Everything you need to know if your account is under review
Need further help?
If none of the above solutions resolves your issue or if you have another question related to your account, contact us directly at:
Email: help@dolarapp.com
Support chat: Available from the app, in the Profile section.
Remember:
At DolarApp, your security and satisfaction are our top priority. We’re here to help you resolve any issues you may have.
Thank you for being part of our community! 💚