Skip to main content
Returning a Pix
Updated over a week ago

How to Return a Pix Payment

To return a Pix payment, follow these steps:

  1. Locate the transaction: Find the transaction you want to return in your statement and click on it.

  2. View transaction details: Scroll down to the bottom of the page.

  3. Click “Return payment”: Select the option to return the payment.

  4. Enter the return details:

    • Optionally, add a reason for the return in the blank field.

    • Enter the amount you wish to return.

  5. Confirm the return: Click on "Send return" to complete the process.

Important: You can only return a Pix payment within 90 days of receiving it.


Contact Support

If you have any questions or issues with Pix, you can contact support:

If your issue is not resolved, you can file a complaint on the Central Bank of Brazil's website.

Did this answer your question?